Customer Service Representative

Walkin on 11th Feb

Company Name

CBRE South Asia Pvt Ltd

Qualification

Graduate

Experience

1 - 6 yrs

Salary

1,00,000 - 4,00,000 P.A.

No of Openings

5

Work Location

Hyderabad

Job Description

Position: Customer Service Representative
Qualification: Any Graduate (Must)
Experience: 2 - 5 Years
Relevant Experience: International BPO or Voice Process
Company business line: International Facility Management
Contact Person: Syed Aswath/Samiuddin
 
Educational Qualification:
* Degree, high school diploma or equivalent
* Proficient in relevant computer applications
* Should be good in language proficiency
* Knowledge of customer service principles and practices
* Should have atleast 1.5 Yrs to 3 Yrs of experience in an International call center or customer service environment
* Excellent data entry and typing skills
 
Key Competencies
* Verbal and written communication skills
* Listening skills
* Problem analysis and problem solving
* Customer service orientation
* Organizational skills
* Attention to detail
* Judgment
* Adaptability
* Team work
* Stress tolerance
* Resilience
 
Main Job Tasks and Responsibilities
* To answer calls and respond to emails
* To handle customer inquiries both telephonically and by email
* Research required information using available resources
* To manage and resolve customer complaints
* To provide customers with product and service information
* Enter new customer information into system
* Update existing customer information
* Process orders, forms and applications
* Identify and escalate priority issues
* Follow up customer calls where necessary
* To document all call information according to standard operating procedures
* To complete call logs
* To produce call reports
 
Salary: 250,000/- to 350,000/- per year.
Shift Timing: Rotational (24x7)
 
Other facilities:
* End to end cab facility
* Annual onetime bonus based on performance
 
Please note that it is bulk email, if the above job is not what you are looking for would appreciate to refer your friends and also those who have given interviews in CBRE - please ignore this email.

Address

  • Walkin Time: From 10:00 am - 2:00 pm
  • Venue: CBRE South Asia Pvt Ltd# 211, 2nd Floor, Maximus 2B, Mindspace Cyberabad, Madhapur, Hyderabad- 500 081, India

Contact

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