Technical Support

Walkin On 11th Jun to 28th Jun

Company Name

Dell International Services India Private Limited

Qualification

Graduate

Experience

1 - 4 yrs

Work Location

Hyderabad / Secunderabad

Job Description

Role Overview Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software Role Responsibilities  

  • Responsible for providing diagnostic technical support related to installation, operation, configuration,performance, and usage of assigned products
  • Diagnosis & resolving of the hardware problems and troubleshooting.
  • Verifies warranty entitlement and determines appropriate action.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.

Candidate Requirements :

  • Should be flexible to work in night shifts.
  • Must have excellent communication skills.
  • Should have good technical knowledge
  • 2 way transport provided

Educational Qualifications :

  • Any graduates/ post graduates are eligible to apply with minimum 6 months to maximum 39 months of work experience.
  • Any 10+2,10+3 with 12 months international calling experience /24 months domestic calling experience may apply (Mandatory).
Timings : 11:00 am to 1:00pm, Monday to Friday . *** Important Note : Please carry an updated CV, a valid Govt. ID proof & passport size photographs.

Address

  • Walkin Time: From 11:00 am to 1:00pm
  • Venue: Dell Technologies, Plot # 42, Hitec City Layout,opposite to Deloitte, Madhapur, Hyderabad - 500081

Contact

    
  • Posted By: Salma Sultana
  • Telephone:

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