Customer Care Executive

Walkin on 25th Mar and 26th Mar

Company Name

Connect Business solutions Ltd

Qualification

Graduate

Experience

Freshers

Salary

INR 1,00,000 - 2,00,000 P.A.

No of Openings

40

Work Location

Hyderabad

Job Description

Job Title: Customer Care Executive
Location: Begumpet, Hyderabad Job Purpose:
Education Qualification: - Graduate with 15 years of formal English Medium education
Experience: - fresher or 6 months
Knowledge: Pre-requisite:- Candidate to be proficient in business writing skills
Typing Speed - 25 words per minute with 90% accuracy
Other Characteristics: - Patience - Ability to deal with difficult, escalated emails
High on confidence
Complex problem solving (identification, resolution)
Passion to meet and exceed expectation
Expressive - adequate articulation
Ability to develop a rapport with every customer
Positive attitude
Experience relevant experience in Call Centre; Service / Hospitality Industry; prior experience of direct Customer Care interactions in call centre is a must.
Each CSA should have the ability to navigate knowledge bank & other CRM systems and write appropriate case logs / notes to capture customer interactions. Phase I Hiring
Prerequisites
Qualification: - Graduate
Experience: - Fresher
Essential Requirements
Excellent communication in English & Hindi
Typing Speed > 30 WPM & 90% accuracy
Excellent in written communication skills Interview Process & Panel
1. Group Discussion
2. Aptitude Test
3. HR Round
4. Operations Round Working Hours for the process: - (Rotational Shift 24/7)

Working Days: - 6 day week
Week off: - 1 (Rotational off)

Direct walk-in to 
Carry updated resume and one passport size photo.

Address

  • Walkin Time: From 9am to 1 pm
  • Venue: Connect Business solutions Ltd. Gowra Trinity Building 1st floor Above passport office chiran fort lane Lane beside splendid towers begumpet

Contact

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