Customer Support Advisor

Walkin on 21st Jan to 25th Jan

Company Name

Sears IT & Management Services India Pvt. Ltd.

Qualification

Graduate

Work Location

Hyderabad

Job Description

MAJOR ROLES AND RESPONSIBILITIES

  • Handle queries from members and provide them with a solution to their queries
  • Giving a resolution to the members should be the whole and sole responsibility
  • Complete daily targets within stipulated time frame to avoid member impact
  • Meet daily and monthly targets as per performance matrices
  • Must be very effective in providing customer service by providing resolution to their complicated queries and issues
  • Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the members
  • Effective time management skills and ability to prioritize work time to ensure productivity and department standards 
  • Should be open to work and perform as per business requirement under various line of businesses
PREFERRED QUALIFICATIONS 
  • Skills / Abilities and Knowledge 
  • Should have good Oral and written communication 
  • Ability to communicate clearly with both internal and external customers
  • Good comprehension skills - ability to clearly understand and address member issues appropriately
  • Good composition skills - ability to compose grammatically correct, concise, and accurate written responses 
  • Action oriented, self-disciplined and organized
  • Must show the willingness to learn new things
  • Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
  • Good typing skills
NOTE :
  • Preferred prior experience in customer support - Chat / Email 
  • Good Communication Skill
  • A full time graduation is must 
  • Should be willing to work in 24*7 environment
Candidates who can join asap should only walk in as the batch starts on 4th Feb 2019
 
Contact Person - Sonia Mishra

Address

  • Walkin Time: From 3pm - 7pm
  • Venue: Sears IT & Management Services India Pvt Ltd Hitech City Phoenix Avance, IBM building 1st Floor

Contact

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