Technical Support Associate
Walkin On 20th May to 24th May
Company Name
Amazon Development Centre (India) Pvt. Ltd.Qualification
GraduateExperience
0 - 5 yrsWork Location
Hyderabad / SecunderabadJob Description
We play a critical role in listening to customers and escalating pain points to enable Amazon to improve and deliver world-class technical support experiences will you help us? Job Location: Hyderabad
Salary: 2.6 LPA - 3.1 LPA
Additional Benefit: Meal Vouchers, Night Shift Allowance, Over Time Payout, Transportation Allowance (work from office)
Contact Person: HR Chetana 7095330809
Knowledge & Skills Required
Customer Service Skills:
- Dedicated to problem resolution
- Demonstrate a positive attitude
- Be able to resolve a conflict
- Are patient and helpful
- Able to avoid jargon and explain complex concepts
- Are responsible in any given situation
- Able to collect data accurately to identify solutions
- Able to use multiple tools
- Use situational judgement to determine actions
- Have a detail-oriented working style
- Basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
- Ability to translate technical information or instructions into a simple language that would ensure seamless trouble shooting
- Ability to problem solve
- Awareness of latest trends and developments in the technology industry
- Demonstrate the ability to apply knowledge to new situations
- Be able to use judgement and common sense to answer customer questions
- Demonstrate willingness to share knowledge with team members and customers
- Consistently curious about technology
- Excellent English communication skills (written, comprehension and verbal)
- Ability and willingness to communicate with others
- Ability to demonstrate empathy
- Ability to use effective questions
- Ability to demonstrate active listening
- Ability to communicate in a positive manner
- Good comprehension skills ability to clearly understand the issues customers present
- Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply
- Flexible working schedule (sites to define as per requirements)
- Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the holiday season.
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Maintain regular and reliable attendance, including the daily schedule as assigned
Address
- Walkin Time: Between 10.30am - 2pm
- Venue: Amazon Development Centre (India) Pvt. Ltd. 6th Floor in Tower 1 of Laxmi Infobahn Private Limited SEZ Survey No. 107(P), Kokapet Village, Gandipet Mandal, Ranga Reddy District
Contact
-
- Posted By: HR Chetana
- Telephone: 7095330809
- Website: View Company Website