Technical Support Associate

Job Description

We are hiring for Technical Support Associates (International Voice Process) Employer: Tech Mahindra Role: Technical Support Associate (International Voice Process) Work Location: Hyderabad (Hi-Tech City office) Experience: 1 to 6years Notice Period: Preferably Immediate joiners.

 Job Description

Candidate should be aware of basic technical knowledge in LAN, WAN and handling basic Internet issues.

Troubleshooting of technical related issues and ensure to resolve the issues or queries over the call.

Research, diagnose, troubleshoot and identify solutions to resolve customer issues.

Candidate should be flexible to work in 24*7 environments (US Shift), comfortable to work in night shifts.

 Transport facility available (Pick & Drop).

 5 days working.

Core Competencies Pleasant, professional and courteous personality.
Excellent Problem Solving and Customer Service Skills
Ability to think creatively and should have positive attitude.
Strong analytical & Interpersonal skills Key Qualifications & Skills Required: Any Graduate, Diploma or Intermediate with excellent verbal communication skills in English.
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
Min 6 months of Voice Tech Support experience or 12 months BPO or any Voice Calling Experience.
Freshers are not eligible.
Should be quick learner and self-motivated.

 Note-
Freshers are not eligible.
Experience apart from BPO will not be considered.
Candidate should carry an original & a Photocopy of the Aadhar card.

 Contact Person- Prathamesh.

Interested Candidates can directly walk-in

Documents Required (Mandatory)
Kindly carry an Aadhar Card (Original & Copy).
Resume & passport size photo
Photocopy of Educational & Experienced related documents