Technical Support Associate

Walkin On 20th May to 24th May

Company Name

Amazon Development Centre (India) Pvt. Ltd.

Qualification

Graduate

Experience

0 - 5 yrs

Work Location

Hyderabad / Secunderabad

Job Description

We play a critical role in listening to customers and escalating pain points to enable Amazon to improve and deliver world-class technical support experiences will you help us? Job Location: Hyderabad

Salary:  2.6 LPA - 3.1 LPA
Additional Benefit:  Meal Vouchers, Night Shift Allowance, Over Time Payout, Transportation Allowance (work from office) Contact Person: HR Chetana 7095330809
Knowledge & Skills Required Customer Service Skills:
  • Dedicated to problem resolution
  • Demonstrate a positive attitude 
  • Be able to resolve a conflict 
  • Are patient and helpful
  • Able to avoid jargon and explain complex concepts
  • Are responsible in any given situation
  • Able to collect data accurately to identify solutions
  • Able to use multiple tools
  • Use situational judgement to determine actions
  • Have a detail-oriented working style
Technical Knowledge:
  • Basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
  • Ability to translate technical information or instructions into a simple language that would ensure seamless trouble shooting 
  • Ability to problem solve
  • Awareness of latest trends and developments in the technology industry
  • Demonstrate the ability to apply knowledge to new situations
  • Be able to use judgement and common sense to answer customer questions
  • Demonstrate willingness to share knowledge with team members and customers
  • Consistently curious about technology
Communication Skills:
  • Excellent English communication skills (written, comprehension and verbal)
  • Ability and willingness to communicate with others
  • Ability to demonstrate empathy
  • Ability to use effective questions
  • Ability to demonstrate active listening 
  • Ability to communicate in a positive manner
  • Good comprehension skills ability to clearly understand the issues customers present
Qualifications required
  • Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply 
Working Hours
  • Flexible working schedule (sites to define as per requirements)
  • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the holiday season.
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Maintain regular and reliable attendance, including the daily schedule as assigned

Address

  • Walkin Time: Between 10.30am - 2pm
  • Venue: Amazon Development Centre (India) Pvt. Ltd. 6th Floor in Tower 1 of Laxmi Infobahn Private Limited SEZ Survey No. 107(P), Kokapet Village, Gandipet Mandal, Ranga Reddy District

Contact

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