Customer Service Associates

Walkin on 18th Mar to 22nd Mar

Company Name

Amazon Development Centre (India) Pvt. Ltd.

Qualification

Graduate

Experience

0 - 5 yrs

Work Location

Hyderabad / Secunderabad

Job Description

Additional Benefit - Meal Vouchers + Night Shift Allowance , Over Time Allowance+ Transportation Allowance Contact Person: HR Chetana - 7095330809 Knowledge and Skills Required

Communication Skills:
  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customer)
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently
Computer Knowledge/Skills:
  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media
  • Ability to successfully adapt to changes in the work environment
 
Customer Focus:
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
 
Problem Solving Skills:
  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Qualifications Required:
  • Minimum qualification is 10 + 2. 
  • Any graduate/ PG is eligible to apply.

Address

  • Walkin Time: Between 10.30am-2pm
  • Venue: Amazon Development Centre (India) Pvt. Ltd. 6th Floor in Tower 1 of Laxmi Infobahn Private Limited SEZ Survey No. 107(P), Kokapet Village, Gandipet Mandal, Ranga Reddy District

Contact

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