Walkin on 14th May
As such, the incumbent will own the entire post-sale responsibility and customer experience for the Cloud products of Naukri.
CPE to have a deep understanding of Naukris' cloud products. He/She should be aware of the end-to-end functionalities of these products, the value that organizations derive from these products and how recruitment workflows can be reinvented to save time, increase productivity and improve quality of hire using these products.
To this cause, CPE know in and out of the cloud products and are always upto date about new features and funtionalities being added. Not only Naukri Product, the person would also be aware of all the key competition products, theri features, value proposition and comparison with Naukri Product.
CPE closely partner and collaborate with teams in branch Offices. Learn & understand the customer profile deeply from the account manager & SPOCs. Visit client offices for in-premise demos in coordination with Account Managers / SPOCs and be the single point of contact for all coordination required from the remote / central teams. Participate activity in review by Branch Head & Head -Customer eXperience
CPE will have to interact with different stakeholders in the Client organization and train them onto the product. The stakeholders are varied and will include senior management folks like CHROs or Company Owners, recruiters, Team leads, and even Hiring Managers or Functional Managers in an organization. Also training to consultants who buys Naukri Cloud products.
The success of a CPE is driven by the extent of client adoption (Onboarding & usage) achieved. This includes and is not limited to:
- Involved in the Sales or Pre-sales processes of Technology Products
- Regular calls, meetings or client interactions for product sales or service related discussions
- Training customers on a technology product
- Handling customer queries and issues
Ensure that clients' adoption of the product is not affected or restricted due to ongoing customer issues and queries