Job Title: Jr. Associate /Associate /Sr. Associate Experience: 3 - 8yrs (Min one year international calling experience) Process: Customer Support/Claims Shift Timings: Australian Shifts with fixed Week Offs (02:00 AM - 11:00 AM & 06:00 AM - 03:00PM) Kindly note Transport facility will be provided both ways.
Coordinate all administrative functions of the business from job lodgment to completion including processing reports, tenders and other supporting documentation, processing supplier invoices, processing all incoming email correspondence, answering calls and keeping our workflow system up to date at all times, in line with company KPIs and client service levels. Follow and adhere to established procedures and KPIs to monitor the progression of job files, and follow up relevant stakeholders when necessary. Coordinate and manage diaries of BBS supervisors with appointment offerings to clients. Maintain service levels under times of increased work volume, particularly during major events/storms. Keep customers informed regularly and respond to customer queries. Keep clients up to date at all times about job file progress and respond to queries.
Strong written and verbal communication skills. Passion or willingness to become immersed in work. Initiative and strong organizational skills. Strong time management skills, including the ability to work under pressure and adhere to strict KPIs. Attention to detail, Accuracy & Multitasking skills.
Walkin Time: From 10:30 AM to 01:00 PM.
Venue: Digital Minds Software Solutions Pvt Ltd. A-Wing, 2nd Floor,#4, Infocity, Softsol Building, Beside Mindspace, Hi-tech City, Madhapur, Hyderabad-500 081. T.S, India
Posted By: Kalpna G