Service Desk Associate

Walkin On 8th Apr to 13th Apr

Company Name

Tech Mahindra Ltd

Qualification

Graduate

Experience

1 - 5 yrs

Salary

2.5 to 5 lpa (max)

No of Openings

10

Work Location

Hyderabad

Job Description

Hiring for Associate/Sr. Associate - Service desk (International Voice) Job Description:

Voice Support & technical Support to ensure closure as per ITIL Incident Management process.
Follow-up/ update ticket for every call to ensure timely closure.
Call ownership, drive to resolution and communication with Client.
Perform Life Cycle of Incident Management Process.
Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team.
Proactive monitoring & Perform documented Escalation process.
Troubleshooting on Application Support (Off Shelf or Customized)
Troubleshooting on Printers & MFDs
Troubleshooting on VPN software and Collaboration tools
Troubleshooting on Password Reset tools and Remote Control tools
Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
Troubleshooting Application and Workplace IT & Communications & Collaboration Support
Experience with using and troubleshooting Outlook 2013 within a network environment (permissions, calendar sharing, delegation)
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7, Windows 10 and Office 2013

Experience Essential :
Exposure on ticketing tools
Exposure to similar role for a minimum of 1-5 years.
Experience of working in 24/7 environment.

Desired Candidate Profile: Strong Communication Skills.
1-5 years from International Support.
Good knowledge on outlooks, Active Directory, VPN, and Network Printer will be preferred.
Only Graduates are eligible.
Can join Immediately.
Ready to work in 24/7 environment. Carry the updated resume and Original Govt. ID Proof.

Interested relevant experienced Candidates can directly WalkIn in the below mentioned address.

Contact Person: Sapna-8790232427

Candidates can send the resume on This email address is being protected from spambots. You need JavaScript enabled to view it.

Address

  • Walkin Time: Between 10.00 AM - 2.00 PM
  • Venue: TechMahindra LTD, Technology centre, SEZ (Gate 2) , Survey No 62/1A, Qutubullapur Mandal, Bahadurpally Village, District :- Ranga Reddy , Hyderabad -500043.

Contact

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