Service Desk(voice)

Walkin on 22nd Feb

Company Name

Tech Mahindra Ltd

Qualification

Graduate

Experience

1 to 6 yrs

Salary

2,50,000 - 5,00,000 P.A.

Work Location

Hyderabad

Job Description

Hiring for Associate/Sr. Associate for Service desk - Voice support
 
Job Description:
o Acting as a single point of contact for emails, phone calls, chat and self-service tickets regarding IT issues and queries.
o Receiving, logging and managing calls and email
o 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops & PCs
o Analyses problems (both technical and operational) and arrive at permanent solutions.
o Escalate unresolved calls to the infrastructure support team.
o Log all calls in the Service Desk Call Logging system service Now.
o To maintain a high degree of customer service for all support queries and adhere to all service management principles
o Take ownership of user problems and follow up for fast resolution on behalf of the user and communicate progress in a timely manner.
o Assists in the support of administrative computer-based applications.
 
Desired Candidate Profile:
Strong Communication Skills
1-3 year from International Support
Good knowledge on Desktop Support, Active Directory, VPN, and Network Printer will be preferred
Only Graduates are eligible.
Can join Immediately
Ready to work in 24/7 environment.
Walk-in time : 10.00 AM - 2.00 PM
 
Carry the updated resume and ID Proof with xerox.  

Address

  • Walkin Time: Between 10.00 AM - 2.00 PM
  • Venue: Tech Mahindra (SEZ) Gate No - 2 Survey No. 62/1 A, Qutubullapur Mandal, Bahadurpally, Hyderabad, Telangana 500043

Contact

    
  • Posted By: Swathi.M
  • Recruiter Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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