US Technical Support Associate

Walkin on 11th Jul to 14th Jul

Company Name

GENPACT India Private Limited

Qualification

Graduate

Experience

0 to 5 yrs.

Salary

2,50,000 - 4,50,000 P.A.

No of Openings

40

Work Location

Hyderabad

Job Description

Contact Person - HR TANYA @ 7013764604
 
NOTE : For WALK-IN Candidates, mention "HR TANYA" on top of your resume's as reference. 
 
US-Technical Process - Non Voice ( Night Shift )
 
Location - Client Location - Financial District, Nanakramguda
  • Any Graduate
  • 0 to 5 years of Experience
  • Provide customer and technical support to customers through Ticket requests.
  • Independently identify, troubleshoot, document, categorize and replicate customer problems and then escalate complex problems according to defined escalation procedures
  • Field inquiries across all of top devices and Play Store products, including apps, movies, magazines, books, music, Android, Chrome OS, Nexus, and Chrome hardware
  • Process warranty and replacement request
  • Retain ownership of all cases throughout the resolution process
  • Communicate bug fixes and new product enhancements to customers
  • Report enhancement requests received from customer regarding hardware, application, or documentation
  • Salary 2.5 Lacs To 4.5 Lacs + Incentives .
  • Night Shift
Documents to bring - 2CV, a Passport size photograph, Govt ID proof(original and copy) along with 3 months salary slips.

Address

  • Walkin Time: From 11 am To 2 PM
  • Venue: Genpact Uppal, 14-45, IDA Uppal, Opp NGRI, Habsiguda, Hyderabad


Contact

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