Senior Technical Support Associate (service Desk)

Walkin on 13th Dec to 31st Dec

Company Name

Unisys India Pvt. Ltd.

Qualification

Graduate

Experience

1 - 5 yrs

No of Openings

20

Work Location

Hyderabad

Job Description

UNISYS is Hiring for Senior Technical Support Associate (Service Desk) International Voice Process

Work Location: Hyderabad

Interview Days: Monday to Saturday

Required Documents: Carry your Hard copy of Resume & ID Proof (Aadhar Card / Voter ID / Passport / Driving License)

Note - Do not Cary Pan Card.

Eligibility Criteria:-
Experience: - Requires Min of 0.6 Months to 5 Years ( Max ) of International Voice Process experience in Technical Support
Educational qualifications:
Any Graduates (B.Sc., BCA, B.Com, BBA, BBM, BA and Diploma) Engineers BE / B.Tech (Non-computer science streams will be given a higher preference),Undergraduate (10+2),Masters Degree in a non-technical stream Role: Senior Technical Support Associate (Voice Process) Role Purpose: To ensure that potential issues to IT service components are analysed and investigated for their root cause and permanent work around and hence negating the chance of the problem reoccurrence. Managing the incidents effectively end to end in alignment with the ITSM processes and interfacing with Program Management Offices, Technical Resources and MSCs wherever applicable. Key Responsibilities/Outcomes:
  • Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering
  • Typically provides technical support for Internal and External customers
  • Escalates complex problems to higher level of expertise within organization
  • Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
  • Key Qualifications:
  • Experience 1 to 5 Years (handling calls) 
  • Education PUC & Above
  • Excellent verbal and written communication.
  • Willingness and ability to work in shifts (24 x 7)
  • Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
  • Multitasking and coordination skills
  • Team Player
  • Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
  • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.) 
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Core Competencies:
 
  • Communication skills - written and verbal
  • Ability to work in a pressurized environment and able to deliver against a tight timescale
  • Act Independently and be self motivated
  • Excellent Problem Solving and Customer Service Skills
  • Drive for results
  • Attention to Detail
  • Customer Centricity

Note: - - Immediate Joiners can apply - Provides one month notice period - Candidates who already applied for this position in last one month need not apply. - Dont Send your resume to mail id .Please do walk in if you are interested to Unisys premises along with your resume/CV and original Govt ID Proof except Pan Card.

Address

  • Walkin Time: From 10.30 A.M to 4:30 P.M.
  • Venue: Unisys India Pvt. Ltd. DLF Cyber City, Block II, 7th Floor, Plot No. 129 to 132, APHB Colony, Gachibowli, Hyderabad 500 019

Contact

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