Walkin On 12th Jun to 14th Jun
We have a requirement for the position of Team Leader with TATA AIG Hyderabad.
No. Of Positions: 02
This position is based out of call center. Person will be responsible for handling a the team of 15 to 20 employees & Is responsible for achieving the targets of the team.
This role i is responsible for quality of business his / her team is sourcing
The role holder is responsible for achieving the team targets.
Person will have to target on reference & cross sell.
Person will be responsible for maintaining high morale and team spirit.
The incumbent is responsible for Accurate & timely generation of Daily / Weekly / Monthly reports.
Responsible for driving and achieving individual and team KPIs
Monitoring CC Pulse, Roster Adherence & Break deviations
Login time & Logout time to be monitored for each team member on a daily basis and ensure every
team member is adhering to their shift timings as per the schedule Closely monitoring daily & weekly APR report Total number of dials and talk time to be monitored every hour Candidate Requirements Minimum 3-5 years of experience as Team Leader in sales or Retention background - General insurance or insurance preferred
Should have good knowledge of MS Excel.
Ability to Handle the team.
Sales Skills required.
Minimum Qualification-Graduation required.
Strong Communication Skills (Hindi & Hindi Mandatory) Skills Required and Competencies evaluated: Team Handling Skills
Ability to Drive results
Excellent Convincing Skills Candidate should have all the documents relevant to his Previous Experience and education
Background will be a mandate to all the selected candidates
To to have a smooth On Boarding, candidates should disclose genuine details