Walkin on 12th Jun to 22nd Jun
Responsibilities and Duties
Answer USA calls and respond to emails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs and Produce call reports Required Experience and Skills Bachelors degree
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Willing to work night shift