Knowledge Management

Walkin on 2nd Mar and 3rd Mar

Company Name

Sears IT & Management Services India Pvt. Ltd.

Qualification

Graduate

Experience

2 - 5 yrs.

Work Location

Hyderabad

Job Description

Notice Period : Not more than 30 days Role: Knowledge Management Must have skills: "Native Equivalent Spoken and Written English, including ability to translate highly technical documentation to user-friendly terms
Familiarity with Flesch-Kincaide English Readablity and capability to write to different grade level ratings
Experience as Technical Writer documenting User Symptoms, Troubleshooting steps, and End User facing Documentation"
Good to have skills: "Experience with simple website design and development (HTML code, image processing and sizing, layout)
Experience with ITSM-based Service desk process, Knowledge Management, Request Fulfillment, Problem Management, and Incident Management processes"

Daily tasks and activities performed by the role:
 

Review submitted enhancement to knowledge for Self-service, L1, and L2/L3 content
Ensure knowledge utilization is effectively tracked.
Drive continuous improvement of knowledge
Update knowledge articles, website content, and interface keywords
Monitor Knowledge currency and ensure SMEs review annually
Monitor Known Errors for currency, and ensure remediation dates are updated if timelines are extended

Address

  • Walkin Time: From 12pm - 4pm
  • Venue: Sears IT & Management Services India Pvt Ltd Hitech City Layout, Phoenix Avanche,H6A Behind Dell Campus, IBM Building 1st Floor, Next to Rover Building(cognizant) Hyderabad 500081

Contact

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