Customer Support

Walkin On 16th Apr

Company Name

GENPACT India Private Limited

Qualification

Graduate

Experience

0 to 3 yrs

Work Location

Hyderabad

Job Description

Inviting applications for the role of Process Associate

Please mention HR Sindhuja Or HR Ramya Name on top of the resume and directly walk-in at the venue. Contact Person : Sindhuja : 7780203110                               Ramya : 9515647974
Qualifications - Graduates excellent communication skills in English 
 
Shifts : Rotational Shifts 
 
 
Roles & Responsibilities:
  • You will be responsible for handling Call of Premium Customers.
  • You will be required to flexible with shift timings and weekly offs and work in a 24/7 Shift window.
  • Your role will require handling customer escalations & Complaints for their email accounts concern.
  • Also effective interpretation and analytical skills.
  • We will prefer people with an analytical skills who are able to resolve the queries/complaints of the customers.
  • Responsibilities
  • Become an expert on investigating complex account recovery reports, while maintaining high quality standards. Excellent judgment and problem solving skills will be key
  • Master the use of our internal support tools, including email and potentially chat, to resolve user reports in a timely manner.
  • Quickly identify and escalate user-reported issues to the team and cross-functional partners, ensuring swift resolution of bugs or emerging problems.
  • Good Typing speed and Good with MS Office Skills
  • Works accurate and with an eye for detail

Address

  • Walkin Time: From 11:00 am -2 PM
  • Venue: Kamat Lingapur Hotel, 1-10-44/2, Chikoti Gardens, Opposite Shoppers Stop, Begumpet, Hyderabad, Telangana 500016

Contact

    
  • Recruiter Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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