Technical Support ( Voice )

Walkin on 7th Sep

Company Name

Computer Generated Solutions India (P) Ltd.

Qualification

Graduate

Experience

0 - 2 yrs

Salary

1,50,000 - 3,00,000 PA.

No of Openings

30

Work Location

Hyderabad

Job Description

Knowledge of OS (XP, Win 8, Win 10) & Standard Application - Installation, configuration & Troubleshooting.  
Experience on hardware troubleshooting, installation, configuration. 
In depth knowledge of desktop operating systems and Microsoft office products(MS office 2007, 2010, 2013). 
Knowledge of Installation and troubleshooting Network Printers ,scanners, Antivirus and VPN clients. 
Basic Networking knowledge (connecting switches / routers, Access points and should be able to help network team while configuring them). 
SLA Management & Good knowledge of IP addressing. 
Address user tickets regarding hardware, software and networking. 
Maintain computer peripheral devices and all inventory.

Knowledge of Patches installation - User End (from SCCM / WSUS Server). 
Good knowledge of Domain environment - AD (User creation & policies). 
Knowledge in DNS & DHCP (IP Scope) & Remote-control tools, End user interaction. 
Knowledge of type of Data backup & applications. Desktop, Laptop & server issues. 
Network Protocols (TCP/IP, http, UDP, etc....)
Roles & Responsibilities:

1) Assist & respond to technical and customer queries.

2) Ensure all contacts are documented using the tracking tool.

3) Ensure customers are satisfied with services offered.

Address

  • Walkin Time: From 10AM
  • Venue: Computer Generated Solutions India Private Limited 4th Floor, Plot No.5 & 6, Image Garden, Silicon Valley Road, Madhapur, Hyderabad-500081, Telangana, INDIA.

Contact

Comments

blog comments powered by Disqus

Copyright © 2015 HyderabadWalkins. All Rights Reserved.

Powered by REDD Apps