Walkin on 4th Feb to 11th Feb
Acting as a single point of contact for phone calls and self-service tickets regarding IT issues and queries.
Receiving, logging and managing calls.
1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops & PCs
Analyses problems (both technical and operational) and arrive at permanent solutions.
Log all calls in the Service Desk Call Logging system service Now.
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Take ownership of user problems and follow up for fast resolution on behalf of the user and communicate progress in a timely manner.
Assists in the support of administrative computer-based applications.
Interested relevant experienced(IT Service desk) candidates can directly Walk in. Carry updated resume and original govt. ID Proof.